National Officer (Protection Psychosocial Support) 195 views

Vacancy Notice Number: SVN#TR/2019/206
Position Title: National Officer (Protection Psychosocial Support)
Duty Station: Gaziantep, Turkey
Classification: 6 Months Special Short Term Graded Contract-with possible extension (NOA)
Deadline of Applications: 31 October 2019
Number of People to be hired 1
Eligibility: Internal and External Candidates


General Functions:  

The Syria crisis is in its sixth year and millions of Syrians continue to seek refuge in neighboring countries including Turkey. It is estimated that over 12.2 million individuals inside Syria now require humanitarian assistance and 7.6 million are internally displaced (SRP 2015-2016). Over 4 million Syrians have fled as refugees (UNHCR).

As of 2017, Turkey is hosting over 3.1 million Syrian refugees in both camp and non-camp settings, with the majority residing in South East Turkey and the surrounding areas. Of those living outside of camps, the majority reside in the border provinces, Sanliurfa, Hatay, Gaziantep as well as the bigger cities of Istanbul, Mersin, and Adana.

In October 2014, the Government of Turkey adapted the Temporary Protection (TP) Regulation that extends protection and assistance to all Syrians in Turkey and provides refugees with rights and duties and the framework to access health care, education, and social assistance.

IOM’s strategy for Turkey as indicated in the 3RP (Regional Refugee and Resilience Plan) is three-pronged; firstly, i) provision of humanitarian assistance focusing on the distribution of food, non-food items, cash vouchers, winterization and provision of transportation, ii) to ease the burden on national and local structures through the establishment of multi-service community centers offering protection and social stabilization for the refugees as well as increase access to education and iii) supporting the resilience of refugees and host communities through livelihoods, community stabilisation and income generating activities.

Under the overall supervision of the Head of sub office in Gaziantep, in close coordination with the Emergency Coordinator in Ankara, and direct supervision of the Protection Officer in Gaziantep, the incumbent will be responsible in managing IOM’s community based protection outreach teams and to support to community centres.


Major Duties and Responsibilities:

  1. Lead the overall management of the mobile outreach teams, including administrative, coordination, with support from the Emergency Coordinator and Protection Officer when required.
  2. Provide strategic and program level direction, in coordination with the Protection Officer, to the mobile outreach teams in the development of work-plans and project materials to be used for family support sessions, counseling services, recreational and rights based activities for children, community mobilization, awareness sessions and informal education activities.
  3. Contribute to the development of guidelines for IOM’s community based protection and psychosocial support activities and ensure that activities conducted are in line with these as well as with any standards set in the Protection Working Group, IOM’s internal Protection Policy, and IOM’s MHPSS Guidance Note.
  4. Establish strong relationships and ongoing exchange of information with provincial and national Ministries and with NGOs and UN counterparts.
  5. Provide technical guidance on the activities of the mobile outreach teams. Amend activities, expand or re-direct teams to new areas as required based on needs in coordination with the Protection Officer.
  6. Actively contribute to timely and quality preparation and submission of project documents, agreements, and project reports on activities.
  7. Contribute to the preparation of regular updates, programme summaries, and other relevant information materials and statistics, according to the specific project needs.
  8. Represent IOM as the co-lead in Mental Health and Psychosocial Support Sub-Working Group meetings, as well as participate in other related working groups (Protection, CP, SGBV, Health).
  9. Organize trainings for the mobile outreach teams and explore opportunities for them to enhance their skills.
  10. Establish a monitoring and evaluation system, including field visits to monitor project activities and identify shortfalls in delivery of PSS activities.
  11. Lead implementation, in coordination with the Protection Officer, of social cohesion activities targeting host and refugee communities in outreach activities locations.
  12. Perform such other duties as may be assigned.


Required Qualifications:


  • Master’s degree in Political or Social Sciences or International Studies or a related field from an accredited academic institution; or
  • University degree in the above fields with two years of relevant professional experience.



  • Proven experience in  managing multiple teams and coordinating between sub-office and field level teams;
  • Proven experience in community based protection activities, community mobilization and outreach, as well as psychosocial support activities in emergencies or protection related activities;
  • Experience working with local and provincial government counterparts, UN agencies and/or non-governmental organizations;
  • Ability to operate MS office such as Microsoft Word, Excel and Access.
  • Prior experience working in the region an asset.



  • Fluency in English and Turkish is required.
  • Knowledge of Arabic is an advantage.


Required Competencies

The incumbent is expected to demonstrate the following values and competencies:


  • Inclusion and respect for diversity: respects and promotes individual and cultural differences; encourages diversity and inclusion wherever possible.
  • Integrity and transparency: maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
  • Professionalism: demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.


Core Competencies

  • Teamwork: develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
  • Delivering results: produces and delivers quality results in a service-oriented and timely manner; is action oriented and committed to achieving agreed outcomes.
  • Managing and sharing knowledge: continuously seeks to learn, share knowledge and innovate.
  • Accountability: takes ownership for achieving the Organization’s priorities and assumes responsibility for own action and delegated work.
  • Communication: encourages and contributes to clear and open communication; explains complex matters in an informative, inspiring and motivational way.


Managerial Competencies

  • Leadership: provides a clear sense of direction, leads by example and demonstrates the ability to carry out the organization’s vision; assists others to realize and develop their potential.
  • Empowering others & building trust: creates an atmosphere of trust and an enabling environment where staff can contribute their best and develop their potential.
  • Strategic thinking and vision: works strategically to realize the Organization’s goals and communicates a clear strategic direction.



  • Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.
  • Appointment will be subject to certification that the candidate is medically fit for appointment, accreditation, any residency or visa requirements, and security clearances.
  • Only candidates residing in either the country of the duty station or from a location in a neighbouring country that is within commuting distance of the duty station will be considered. In all cases, a prerequisite for taking up the position is legal residency in the country of the duty station, or in the neighbouring country located within commuting distance, and work permit, as applicable.
  • Please be advised that this is a local position and as such only applications from candidates with a valid residence / working permit residing in Turkey will be considered.


How to Apply:

  • Interested candidates are requested to submit their application including the most recent CV with a cover letter in English with contact details (name, position, phone and e-mail details) of three references by indicating  name of the position applied with its VN number in the subject line of the e-mail to [email protected]  or to IOM Birlik Mahallesi Sehit Kurbani Akboga Sok. No:24  06610, Çankaya, Ankara Turkey by the end of 31 October 2019.
  • To help us track our recruitment effort, please indicate in your e-mail & cover letter how ( you heard about this position.
  • Please note that only shortlisted candidates will be contacted
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Established in 1951, IOM is the leading inter-governmental organization in the field of migration and works closely with governmental, intergovernmental and non-governmental partners.

With 165 member states, a further 8 states holding observer status and offices in over 100 countries, IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants.

IOM works to help ensure the orderly and humane management of migration, to promote international cooperation on migration issues, to assist in the search for practical solutions to migration problems and to provide humanitarian assistance to migrants in need, including refugees and internally displaced people.

The IOM Constitution recognizes the link between migration and economic, social and cultural development, as well as to the right of freedom of movement.

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