GBV Officer 290 views

Position:                             GBV Officer

Location:                            Gaziantep

Reports to:                        Deputy Program Manager

Duration:                           1 Year

About RI: Relief International specializes in relief and development programs that benefit people in acute distress. A registered non-profit in the US, UK, France, and Belgium, our work targets those fragile countries or communities that suffer from recurrent man-made or natural crises that impede human development. The people that we serve live in seventeen countries across the Middle East, Africa, and Asia where the debilitating effects of political instability, forced displacement, and natural disasters are pervasive. Often, RI is the only organization providing healthcare, education, logistics, energy, capacity building, economic development, sanitation, and many other forms of assistance to these highly vulnerable communities.

Position Summary:         

This position will be based in Gaziantep, Turkey. And will work as part of a team implementing programs to protect and empower women and girls and other vulnerable groups in NW Syria.

The GBV Officer will report directly to the Deputy Program Manager on the day-to-day function in close coordination with the health technical unit focal point both based in Gaziantep-Turkey. The GBV officer will be supported technically by the Amman-based GV and PSS coordinators.

The GBV officer will be in charge of technical support to 6 field-based caseworkers (NWS) and manages the provision of psychosocial support and basic case management to Gender-Based Violence (GBV) survivors (women and girls) who are at risk of GBV at six static health clinics. The GVB officer oversees, coordinates and monitors case management and psychosocial services, and ensures women and girls who are survivors of GBV receive quality services that are needed and desired.

The GBV officer (in coordination with the Amman based coordinators) is also responsible for training and supervising caseworkers, coordinating with humanitarian partners and other RI programs, and will lead the development/improvement of referral pathway and ensuring proper utilization of it.

The GBV officer will ensure that all direct service staff (caseworkers) employ a survivor-centered approach to ensure that the clients’ wishes are respected and their safety and confidentiality are preserved at all times through the case management process.



Position Duties and Responsibilities:


  • Function as a hands-on supervisor for daily case management and psychosocial activities performed by the caseworkers in the field and provide direct support (including remote case management of complex cases) with support from the Amman-based technical focal points as needed.
  • In collaboration with the deputy program manager, area manager, and health facilities (HFs) management, oversee, coordinate and monitor GBV/PSS activities services at the HFs.
  • Participate in the development of the basic case management and Psychosocial Support (PSS) tools and resources, GBV information materials, and PSS activities for women and girls in target communities, and support their implementation.
  • Monitor field work and support caseworkers to identify and implement timely, survivor-centered and age-appropriate case management services and psychosocial support to all clients reaching RI HFs ensuring strict adherence to the GBV guiding principles.
  • Maintain thorough knowledge of all services available to GBV survivors and vulnerable women and girls to initiate, oversee and ensure proper use of the referral pathway in the provision of case management services, and ensure tools are in place and active follow up on referred cases to ensure timely response.
  • In coordination with the health technical unit and the protection coordinator, support the caseworkers in managing and following up on the internal referrals process within the target HFs (clinical vs protection intervention and referrals to RI-supported women and girls safe spaces).
  • Lead weekly case review meetings with caseworkers and case conferencing meetings on as a needed basis to troubleshoot more complex cases and ensure the best support for the client.
  • Support the caseworkers in advocating (or advocate directly) on behalf of clients with GBV service providers and other organizations to ensure effective referrals and increased access to services for clients in accordance with their wishes, and develop MoU for service delivery agreements as needed.
  • Set up and maintain client files and ensure all required documentation in individual case files is completed in a timely manner and according to confidentiality guidelines, GBV guiding principles and RI standards.
  • Perform document review for completeness, accuracy, and clarity of documentation submitted by case workers.
  • Maintain accurate records of all field and program activities undertaken, and provide GBV/PSS input for all RI and donor reports.
  • Oversee data collection through information gathering system, M&E tools and systems, ensuring strict adherence to confidentiality and GBV best practice principles.
  • Analyze the information about GBV incidents and clients accessing the services, and make recommendations to improve service delivery.
  • In coordination with the deputy program manager, maintain work plans to achieve activities.
  • Support capacity building and coordination by delivering training sessions to the caseworkers on basic case management principles, PSS, GBV core concepts and guiding principles, PFA, etc.
  • In coordination with the health technical unit focal point, protection coordinator of RI standalone protection program, maintain collaborative relationships with all NGOs, GBV Working Group, and the health working group with focus on Mental Health to facilitate effective referral pathways and joint activities.
  • Participate and represent GBV intervention under health program in relevant clusters, task forces, and work groups as needed.
  • Work with the caseworkers in promoting awareness of GBV/PSS intervention under RI health program.
  • Perform and promote interdepartmental integration and collaboration with RI’s other protection program and future programs to enhance program activities and service delivery.
  • Collaborate with and keep the Deputy program Manager appraised of operational issues, staffing, resources, and GBV/PSS intervention needs, and highlight any key information necessary to ensure services remain relevant to women and girls.
  • Maintain regular attendance at internal staff coordination meetings in coordination with the supervisor.
  • Support in staff recruitment, orientation and training in conjunction with the Human Resources Department.
  • Provide ongoing supervision, support, mentoring and guidance to Caseworkers to ensure service delivery meets the highest quality standards and adheres to GBV best practice and guiding principles.
  • In coordination with the Area manager/case workers focal point(s), carry out performance evaluation and ensure performance evaluation documentation for direct reports is in place and followed up regularly.
  • In coordination with the technical team in Amman, recommend, develop and implement capacity building/development plan for program staff based on documented capacity needs assessment.
  • Ensure direct reports understand and follow RI and donor Policies and Procedures.
  • Other duties as assigned by the supervisor to enable and develop RI programs.


Qualifications & Requirements

  • University degree in social sciences (i.e. social work, counseling, sociology, psychology, gender studies, human rights, etc.).
  • At least 3 years of counseling and training experience working directly with women and girls (particularly IDPs and refugees). Candidates who have experience directly supporting GBV survivors, survivors of torture, or other vulnerable individuals preferred
  • Clear understanding of gender and women’s protection issues
  • Positive and professional attitude, including the ability to communicate effectively and work well in a team setting
  • Strong ability to organize work, meet deadlines, maintain composure, prioritize work under pressure, coordinate multiple tasks and maintain attention to details.
  • Experience supervising and supporting employees.
  • Ability to communicate sensitively and without judgment; good diplomatic and persuasion skills.
  • Good interpersonal skills including the ability to gain trust and build relationships.
  • Computer literate, including Microsoft Word and Excel
  •  Fluency in Arabic required; English proficiency greatly preferred
  • Syrian National with Turkish Citizenship.


RI Values:

  • We uphold the Humanitarian Principles: humanity, neutrality, impartiality and operational independence.
  • We affirmatively engage the most vulnerable communities.
  • We value
    • Inclusiveness
    • Transparency and accountability
    • Agility and innovation
    • Collaboration
    • Sustainability


Professional Standards

All Relief International members (staff, volunteers and interns) are committed to the RI policies such as, RI Code of Conduct, Child Protection Policy, Reporting Conflict of Interest, Reporting Misconduct, Reporting Sexual Exploitation and Abuse. All newcomers are expected to adhere to all these policies.


Disclaimer Clause

This job description is not an exhaustive list of the skills, effort, duties, and responsibilities associated with the position.

How to Apply:

  • In case you meet the requirements and that you are interested in the position, please send your CV in English in addition to three professional references to  [email protected]  before June 14, 2019 stating in the subject “GBV Officer“All candidates must be eligible to work in Turkey”
  • Please note that the position may be filled before the deadline of submission of the applications.
  • To help us track our recruitment effort, please indicate in your application where you found this posting (
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