Senior Customer Experience Specialist 143 views

Is creating a customer journey your thing? Can you create an outstanding ongoing strategy for anticipating and meeting customers’ needs? Apply now to be our Senior Customer Experience Specialist!

You’ll manage and oversee multiple different processes, all geared toward inspecting and coordinating all the points of contact between Getir and its users.

The future is here! Want to be a part of it? Join our team!

Key Roles and Responsibilities:

  • Use data and insights to measure and predict our user’s lifecycle activities,
  • Follow comments of users on social media and app stores ratings regularly and obsessively (yes, obsessively),
  • Check all related metrics to improve the user experience, like the estimated time of arrival,
  • Play a key role in creating CX strategy of Getir and be a gatekeeper of all actions touching the customer,
  • Measure, innovate and constantly improve retention performance,
  • Work closely with all team members to improve our service – from the user experience of our app to the products we sell,
  • Act like the company is yours! Bring your humanity to work and go beyond your initial responsibilities.

Requirements:

Ideally, you have;

  • Significant experience working in customer experience management in a similar role,
  • Advanced knowledge of improving customer experience processes including analyzing data,
  • Strong communication and negotiation skills,
  • A good sense of humour. Fun is treated very seriously at Getir!
  • Numerical and analytical skills with great attention to detail
  • The ability to take ownership and responsibility, proactively seek out solutions and opportunities to improve
  • Adaptability and flexibility in how you support the team and the needs of the business
  • Superb organisation skills. You’re process driven, great at solving problems and confident making decisions
  • Speed and efficiency in all tasks to support the team (speed is our currency at Getir)
  • Teamwork and strong communication skills. This includes mad zoom skills! You’re human and engaging both on screen and off screen (as it were).

Getir olarak kişisel verilerinizi nasıl işlediğimiz hakkında detaylı bilgi için lütfen Çalışan Adayı Aydınlatma Metnimizi inceleyiniz.

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