It is the role of the program manager to lead large and complex special projects and to take responsibility for the achievement of the agreed goals and objectives. A program manager will spend the majority of their time project managing a large or strategically important project; their key differentiator will be their project management skills. While probably using established processes the project manager is moulding the processes to provide a better solution.It is the role of the project manager to lead large and complex special projects and to take responsibility for the achievement of the agreed goals and objectives. A project manager will spend the majority of their time project managing a large or strategically important project; their key differentiator will be their project management skills. While probably using established processes the project manager is moulding the processes to provide a better solution.
Roles and Responsibilities:
Excellence in project management is achieved when the leader of the project delivers the results required by all stakeholders. This requires managing the many variables that occur, during the life of the project. The projects that a project manager is responsible for are likely to be large and strategically important. While not complete the following responsibilities show the breadth of issues the project manager needs to manage.
- Project Integration Management
Deliver to customers all facets of project performance, often exceeding their expectations. Represent Orange in a positive way and work with account management to build the relationship with customers to enable future business growth. Achieve customer deadlines. Take accountability for project performance. Ensure a project plan is prepared and maintained. Actively seek previous experience and follow the Orange project management method. Manage the plan using the negotiated resources. Measure performance and take corrective action where necessary. Manage a change management process to provide change control.
- Project Scope Management
Responsible for delivering the commercial outcomes required from the project. Conduct stakeholder analysis and provide the interface with all stakeholders, manage this interface and all expectations. Manage the interface between Orange and the customer. Liaise with the Orange business units and regularly report to the sponsor. Manage varying end customer expectations both stated and unstated. Negotiate project conditions with the ordering organisation. Clarify definition of mandate, details of contract and manage contract variations.
Manage the relationship with internal and where applicable external customers to monitor and manage any changes to requirements or expectations. Ensure acceptance of project deliverables by stakeholder/customer/sponsor.
- Project Time Management
Monitor new planning techniques, incorporating as necessary. Use a formal process to estimate times for all activities, sequence them and then prepare the schedule. Control performance to meet the deliverables according to the schedule. Support other project managers in planning projects.
- Project Cost Management
Plan, allocate and manage budgets and P&L. Monitor cash flow. Give forewarning of any deviations from budget. Provide tender support for estimating and bid process. Control the budget within the limits of the project specification and the amount released by the project sponsor through the contract. Seek approval from the sponsor for any anticipated expenditure above the project budget.
- Project Quality Management
Establish quality requirements and manage project to ensure compliance. Ensure all variations are agreed, documented and managed. Ensure a project information base is maintained through an approved project specification, regular reports and minutes, and a final report. Ensure the project uses suitable work processes and where applicable suggest improvements to the line organisation. Incorporate change management methodology as required in projects. Use project health check and reviews as a way of objectively monitoring project performance. Monitor the effectiveness of processes, suggesting improvements where necessary to the process owner
- Project Human Resources Management
Use strategies to promote team effectiveness, morale and productivity. Ensure the team owns the goals of the project and they are willing to extend themselves to meet the goals. Act as the line manager of the team in longer or larger projects. Transfer knowledge to other project managers by coaching and mentoring, support competence development of team and of other Orange staff.
- Project Communications Management
Implement a communication strategy to inform all stakeholders, provide regular reports. Proactively seek new business while providing market information as to future business opportunities.
- Project Risk Management
Use risk management to minimise cost variations and deviations from schedule while delivering to the stakeholders confidence in the project.
- Project Procurement Management
Ensure the right competence is available in the project team, develop further competence as required. Manage third party equipment and suppliers as well as sub-contractors. Liaise and negotiate with line managers both locally and globally Ensure approval of resources from both the line organisation and the sponsor. Manage the resources, which may be people, equipment or finances, according to the project plan. Ensure appropriate tools and competence to use them is available to the project team.
about you
Programme and Project Management
Experienced in the principles, methods and techniques for the effective management of programmes and projects. A minimum 5 years experience of demonstrated competence in large project management, for example systems integration and development projects.
Leadership
Experienced in motivating and leading others towards the achievement of goals and objectives.
Delegation
Delegating tasks, responsibilities and authorities effectively
Initiative
Being proactive, taking action and anticipating outcomes
Stress Handling
Retaining objectivity and proper understanding of a problem or situation when placed under conditions of stress
Analytical
Experienced in effective problem solving techniques with ability to resolve individually or through facilitating a team of appropriate experts.
Communication
Effective written and oral communicator with the ability to tailor approach to audience requirements.
Project Management Tools
Proficient in the use of automated tools to assist in the project management process by automating mechanical tasks such as scheduling, resource balancing and time recording, e.g. Microsoft Project, EPM tools.
Project Management Methodologies
Experienced in the application of project management methodologies to provide constancy of delivery quality.
Progress Reporting
Expert in the methods and techniques for reporting the progress of activity against plan.
Customer Focus
Understanding and keeping the customer’s or client’s needs continually in mind when taking actions or making decisions.
Cross-Functional and Inter-Disciplinary Awareness
Understanding the needs, objectives and constraints of those in other disciplines and functions
Strategic Perspective
Keeping overall objectives and strategies in mind, and not being deflected from these when dealing with matters of detail
Financial Management
Experienced in project financial management, including full P&L.
additional information
Experience in similar role: 5 to 7 years
Degree or diploma and Project Management Institute (PMI) certification or equivalent
Experience in global network deployments.
department
Sales & Mktg – Indirect & MEA
contract
Regular
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