Consultant – GBV Case Management Systems Review and Training 192 views


1.1 Who we are

Danish Refugee Council (DRC) is a humanitarian, non-governmental and non-profit organization founded in 1956 and working in over 30 countries in the world. DRC has been operating in the border areas of south-eastern Turkey (Hatay, Şanlıurfa, Kilis, and Kahramanmaraş) since 2013, with the aim to enhance the capacities and self-reliance of refugees and the affected host communities. As the conflict stretches on in Syria, DRC remains committed to developing long-term solutions that serve the needs of the 3.5 million displaced Syrians and other refugees and migrants currently living in Turkey.

1.2 Turkey Context

The Turkish government has acknowledged the protracted nature of the crisis and taken full leadership of the response to the Syrian refugee crisis with an evolving institutional structure and approach. According to the official figures, 3.58 million Syrian refugees have received Temporary Protection (TP) Status in Turkey as at Q4 2018.[1] The European Union in partnership with the Turkish government launched the Emergency Social Safety Net (ESSN) in 2016 to assist vulnerable refugees and asylum-seekers in Turkey with an aim of addressing the basic needs of this population, reaching approximately 1.4 million individuals in July 2018. The Turkish government has increasingly taken ownership of initiatives aimed at addressing the needs of refugees in the country; however, there remains a need for civil society and non-governmental organisations to support in this effort, in particular in terms of identifying gaps in services, providing capacity building and establishing links between state institutions and affected communities.

Despite the efforts of the government of Turkey and partners, gaps in access to basic services and support persist and the provision of protective services remains vital for refugees at risk. This is particularly true in the southeast of the country, where the highest number of refugees resides. According to the statistics of the Directorate General of Migration Management (DGMM) in October 2018, there were 438,242 individuals under Temporary Protection (TP) Status in Hatay and 467,592 in Şanlıurfa. In Kahramanmaraş 81,710 individuals are registered, however, in Kilis with 124,371 individuals registered, Syrian refugees have significantly outnumbered Turkish residents. DRC experience over the past six years working in these target regions has witnessed patterns of negative coping mechanisms across refugee communities as a result of unmet needs. Refugees are also frequently unaware of legal protections and social services available or how to access them.

1.3 DRC Protection Program

To best respond to these problems and help Syrian refugees become aware of their rights and responsibilities and cope with the effects of displacement, the protection response in Turkey support to government services in the delivery of specialized protection interventions, including general case and GBV case management and GBV prevention activities, legal support to individual cases identified through case management. PSS support in 2019 is shifting from unstructured PSS to non-focused specialized PSS programming for adults through targeted support groups and serialized curricula-based PSS programming. Further, community-based protection initiatives seek to support the specialized service provision by empowering communities to identify and resolve their own protection issues.

It is important to note that in line with DRC’s Protection Strategy in Turkey, DRC will to expand partnerships with national NGOs.

DRC is currently co-chairing the case-management sub-working group in three locations in South-Eastern Turkey.


The overall objective of this consultancy is to evaluate the DRC Case Management program, with particular focus on GBV case management, safe identification and referral, identify current gaps, and ensure best practices and standards are in place for the management, case filing, and data protection of GBV cases. Further, the consultancy aims to ensure that case management teams receive refresher and advanced training on best-practices, and are trained on the particularities of GBV case-management with a focus on managing cases of intimate-partner violence. Based on the updated tools developed, the full protection team will receive refresher training on GBV case-identification and referral.


The main tasks of this consultancy include but are not limited to the following activities:

· Review of existing GBV case management tools, systems, and work flows.

· With specific focus on GBV, review, update and, where necessary, develop DRC Turkey’s Case Management guidelines, SOPs, and tools, ensuring their adherence to international best practice standards.

· Examination of the GBV referral system and ensuring efficient and well documented referrals for each location.

· Development of necessary tools, forms, operational standards, and checklists.

· Development of training materials for GBV case management that include practical exercises and case scenarios specifically adapted for the Turkey context.

· Development of gender mainstreaming and LGBTIQ sensitivity training material for general protection staff in Turkey.

· In conjunction with the protection coordinator, delivery of refresher Case Management training to case management teams operating in five locations. Where possible, provide on the job support to case workers regarding the use of the updated tools.

· Work closely with team leaders to update supervision plans for GBV case management and ensure that updated systems are implemented and new tools are used effectively.

· Delivery of safe GBV case identification and referral training to the full protection team of DRC and its implementing Partners.


The ultimate deliverable of this consultancy will be case management tools and training materials. For the purposes of planning, the following interim deliverables are expected from the consultant:

1) Review existing Case Management Standard Operating Procedures (SOPs) and provide practical suggestions for improvements that align with international standards.

2) Develop specific GBV case management Standard Operating Procedures that are in line with existing general CM procedures in country, ensuring safe identification and referral standards are incorporated; update the toolkit of GBV CM forms, checklists and templates from case identification to closure.

3) Full package of GBV training modules;

4) Direct delivery of training to teams in Kahramanmaraş, Kilis, Antakya, Adana and Sanliurfa;

5) On the job support for team leaders and case workers where appropriate to ensure that new GBV tools are adapted.

6) Recommendations and next-steps document at the end of the consultancy.

The documents will be reviewed for quality and final payments will be made upon submission of all agreed deliverables.


Desk based work can be conducted in Antakya, while training and mentoring of staff should be carried out in field sites.


The consultancy is expected to commence as early as 1 September 2019, and will take a maximum of 60 working days.


a. DRC Turkey

DRC Turkey will provide logistical support to the consultant while in Turkey, access to program documents and will be the link between the Consultant and field teams. DRC will also review the consultant’s proposal, tools and evaluation report.

b. The Consultant

The consultant will be responsible for all aspects of the deliverables listed above. The Consultant will also present the findings to DRC’s senior management team. In addition, the Consultant will be responsible for all other responsibilities stipulated in other sections of this proposal.


The Consultant is expected to meet the following criteria in order to be eligible for this work:


· 5-8 years of increasingly responsible professional experience in the area of gender-based violence, gender equality, women’s empowerment, child protection, and/or human rights, especially in humanitarian context(s).

· Demonstrable experience in designing and implementing case management trainings as well as coaching and monitoring teams to implement case management activities.

· Demonstrable knowledge in programming for services on gender, GBV issues and capacity-building activities in humanitarian emergency settings.

· Excellent communication, facilitation, and interpersonal skills.

· Fluency and excellent writing skills in English. Arabic or Turkish language skills desirable.

Specific qualifications

· Experience implementing case management programming in the Middle East, preferably having worked with the Syrian community. Previous experience implementing case management interventions in Turkey will be an asset.

· Demonstrable knowledge of reproductive health issues and child protection issues in humanitarian settings.

· Knowledge, skills, and experience in direct service provision to survivors of SGBV using a survivor-centred and multi-sectoral approach and primary prevention of violence against girls and women

· Experience in culturally sensitive programming essential.

· Knowledge of humanitarian emergency operations and roles/responsibilities of humanitarian actors.

· Knowledge, skills, and experience in participatory methods for community development and mobilisation.

Advanced University Degree or equivalent in psychology, gender studies, law, child and women’s rights, health, social work or child psychology or other field directly related to the substantive area identified in the title of the consultancy


Interested applicants must include in their application a detailed technical and financial proposal including the following components:

  1. Technical proposal

1.1. Understanding and interpretation of the TOR

1.2. Methodology and design issues to be used in undertaking and achieving the above objectives and deliverables

1.3. Time and activity schedule

2. Financial Proposal

2.1. Consultant’s daily rate in US dollars

2.2. Other associated costs

3. Personnel Capacity Statement

3.1. Relevant experience related to the assignment (include evidence of work done)

3.2. CV(s) for Consultants

3.3. Contact references for previous work done.


DRC will evaluate the proposals and award the contract based on technical soundness and financial feasibility. DRC reserves the right to accept or reject any proposals received. Due to the large volume of applications we normally receive, only shortlisted applicants will be responded to.

Application procedures

Proposals, and other supporting documents can be uploaded on the DRC application portal.

[1]According to figures from the Directorate General of Migration Management, Turkey, see:


RFP Issuing Date: 01 August 2019

RFP Closure Date: 19 August 2019 11:00 am Monday Turkish Time

  • Complete Tender Documents may be obtained by e-mail from [email protected]
  • If you wish to apply for this tender, please specify that you saw it on

Please mention in the subject line as “RFP 62-19 Consultancy Service for the GBV Case Management Systems Review and Training”

Questions can be address to the above email until 16-08-2019 16:00 pm Turkish Time

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The Danish Refugee Council assists refugees and internally displaced persons across the globe: we provide emergency aid, fight for their rights, and strengthen their opportunity for a brighter future. We work in conflict-affected areas, along the displacement routes, and in the countries where refugees settle. In cooperation with local communities, we strive for responsible and sustainable solutions. We work toward successful integration and – whenever possible – for the fulfilment of the wish to return home.

The Danish Refugee Council was founded in Denmark in 1956, and has since grown to become an international humanitarian organization with more than 7,000 staff and 8,000 volunteers. Our vision is a dignified life for all displaced.

All of our efforts are based on our value compass: humanity, respect, independence and neutrality, participation, and honesty and transparency.

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Vacancies in Turkey (ViT)

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