IT support services for external offices 203 views



«IT support services for external offices»

  1. Subject

The Secretary General of the Council of Europe has decided to launch a call for tenders to select Providers to supply services for maintaining the information technology infrastructure and providing desktop support in the Council of Europe’s external offices.

  1. Context

The works shall be carried out on premises in External offices of the Council of Europe.

  1. Criteria

To be able to participate in this call for tenders, the firms must meet the criteria below and also not fall within the scope of the exclusion criteria set out in the Tendering Rules:

  • Being a registered natural person or a legal person except consortia in the country covered by the lot concerned
  • Being able, as a Provider, to demonstrate 3 years of experience of providing IT support services to international organisations or national public administrations or institutions in the country/jurisdiction covered by the lot concerned.
  1. Access to the call for tenders file

Tenders must be sent to the Council of Europe electronically via e-procurement (offer created inside the tool and submitted before the deadline).

Electronic copies must be sent via e-procurement only. Tenders submitted by any other mean (including using the Messages functionality) will be excluded from the procedure; no paper hardcopies are required.

Link to e-procurement procedure :

Support / Helpdesk :

Please visit the Council of Europe’s Supplier Portal to find further information, videos and support guides on our procurement tool.


If you have any technical question to register or submit your offer in the electronic platform, please contact :

[email protected]

+33 9 70 01 95 53


The deadline for the submission of tenders is 27 November 2020.

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The Council of Europe is the continent’s leading organisation in the protection of human rights, democracy and rule of law. It was founded in 1949 in order to promote greater unity between its members and now includes 47 member states, all having signed up to the European Convention on Human Rights.

By Statute, the Council of Europe has two constituent organs: the Committee of Ministers, composed of the member states’ Ministers for Foreign Affairs, and the Parliamentary Assembly, comprising delegations from the national parliaments. The Congress of Local and Regional Authorities of Europe represents the entities of local and regional self-government within the member states. The Commissioner for Human Rights is an independent and impartial institution within the Council of Europe mandated to promote the awareness of and respect for human rights in member states.

The European Court of Human Rights is the judicial body which oversees the implementation of the Convention in the member states. Individuals can bring complaints of human rights violations to the Strasbourg Court once all possibilities of appeal have been exhausted in the member state concerned.

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