The Danish Refugee Council assists refugees and internally displaced persons across the globe: we provide emergency aid and facilitate access to rights. We work in conflict-affected areas, along displacement routes, and in the countries where refugees settle. In cooperation with local communities, we strive for responsible and durable solutions. The Danish Refugee Council was founded in Denmark in 1956, and has since grown to become an international humanitarian organization with more than 7,000 staff and 8,000 volunteers. Our vision is a dignified life for all displaced. All of our efforts are based on our value compass: humanity, respect, independence and neutrality, participation, and honesty and transparency. DRC has been operating in the Middle East region for over a decade, running a combination of emergency, livelihood, protection and advocacy programs through Country Offices in Yemen, Syria, Iraq, Jordan, Lebanon and Turkey with a Regional Office in Amman.
Context for the work
The Regional Office Economic Recovery team over the last three years has been coordinating a regional Livelihood Learning Journey (LLHJ) supporting country teams in Iraq, Syria, Jordan, Lebanon and Turkey. This learning journey was initially primarily focused on refugee response activities in countries affected by the Syrian crisis, however as the response has evolved it has now been extended to IDP integration activities in Syria and Iraq. The initial stage of the research was focused on identifying what was the specific role and added value of INGOs (and DRC more specifically) in livelihoods support programming in the middleincome context of the Syria displacement crisis. After the initial three-year period of the journey, the project was extended with funding from DANIDA to focus on operationalising the learnings from the LLHJ with particular focus on DRC Business Support activities.
Business Support activities in particular, support to enterprise start-up, scale-up and development, is seen as a core program area by all country teams, and key activity where DRC is able to bring added value when supporting refugee and IDP to become economically secure. Building on the work undertaken in the past years, each of the DRC country teams in the region are currently undertaking internal assessments of their business support activities using existing data and past research, trends, lessons learnt and evidence around the impact of their programs.
However, it has been identified that a key challenge for undertaking regional learning on the topic of Business Support activities is that DRC’s programs at the country level have developed organically over the last 10+ years. And there now exists a range of program models, with similar names but significantly different program designs. In particular when looking at the area of support to micro business, there is a clear need for the development of common program models, which capture and build on DRC’s experience and value add in this type of programming. Additionally initial discussions with country offices have made it clear that while each country implements activities in different ways, the models are still similar enough that there are significant number of practical learnings that could be captured, with field staff particularly interested in practical and tangible learnings, common definitions, common ways of implementing activities, etc.
The DRC Middle East Regional Office seeks a consultant or consultancy company to act as learning coordinator and to lead a Business Support Learning Journey involving the DRC country teams in Iraq, Syria, Turkey, Lebanon and Jordan. This Learning journey will produce a series of products:
Purpose of Consultancy
The purpose of this consultancy is for an external actor to review the status of DRC’s business support programs in the middle east, facilitate an information exchange between the countries to promote the sharing of information and collection of relevant lessons learnt and program details and then the development and sharing back to country teams of regional level program notes, providing the details for the most commonly used program models used in the region.
Step 1 Data Collection and initial analysis
- Conduct a desk review of existing information related to business support programming.
- Conduct key informant interviews with key team members of DRC Country teams related to Business Support programing (Program Managers, Coordinators, Head of Programs, Team Leaders etc)
- Development and presentation of an initial program mapping report
Step 2 Facilitation and Learning Journey.
- Facilitate a series of discussions via an online platform between field staff related to the different program models to identify and capture program lessons learnt and best practices.
Step 3 Consolidation and analysis.
- The creation, using the program mapping, of a series of regional level guidance notes related to the most commonly used program models.
- For each of the common models three outputs are expected that combined create a consolidated guidance note. These outputs are;
- After creating the models, the consultant will then organise one or more webinars to present the summary of the program models back to the country teams.
Step 4 Final Report creation
After creating and sharing the program models, the consultant would create a consolidated final report for the business support learning journey that would include the following components
- Executive Summary
- A revised and finalised programming mapping report include an overview of the status of DRC Business Support Programs in the region,
- Overview of the pros and cons of each model
- Identifying any learnings related to DRC systems or approaches that would enable the adoption of best practices, and facilitate the expansion of the program models.
The Business Support Learning Journey is expected to start by the end of September, with final deliverables being submitted by the last week of December.
Key requirements are:
The consultant or consultancy company should have;
- A strong understanding and experience with on the ground humanitarian business support programs
- Extensive experience and engagement with policy and advocacy around humanitarian livelihood programming.
- Advanced skills in program design and development, including across agencies. •
- Experience in leading a participatory learning project.
- Experience facilitating digital learning and utilising best practices for online facilitation.
- Excellent writing skills
- Proven experience in the targeted countries,
- Proven experience in the areas of displacement and integration, solutions programming and working with humanitarian organisations.
DOCUMENTS TO BE SUBMITTED
DRC Annexes: Supplier Registration form, Supplier Code of Conduct, and General Condition of Contract.
Technical Proposal (no more than six pages) outlining how the consultant or consultancy company will undertake the learning journey, including
- The background of the consultant or company (incl. a summary of the relevant qualifications and experiences of the consultant or consultancy company)
- The proposed methodology for the learning journey.
- Proposed Workplan
A detailed financial proposal showing daily rate
Examples of similar work completed in past and reference contacts
SUBMISSION OF BIDS
Bidders are solely responsible for ensuring that the full bid is received by DRC in accordance with the RFP requirements, prior to the specified date and time mentioned above. DRC will consider only those portions of the bids received prior to the closing date and time specified.
Beyond the DRC Bid Form, the following documents shall be contained with the bid:
- Tender & Contract Award Acknowledgment Certificate (Annex B), and if required the Supplier Profile and Registration form (Annex E), plus any other documents required.
Bids submitted by mail, email or courier by so is at the Bidders risk and DRC takes no responsibility for the receipt of such Bids.
Bidders are solely responsible for ensuring that the full Bid is received by DRC in accordance with the RFP requirements.
- Bids can be submitted by email to the following dedicated, controlled, & secure email address: [email protected]
- To help us track our procurement effort, please indicate in your email where (vacanciesinturkey.com) you saw this tender/procurement notice.
- In order to download the full tender package, please click HERE.
The Bid Form, and all correspondence and documents related to this RFP shall be in English
NOTE: Interested individuals and organizations may apply for this notice.