Provide case management to families and individuals that include intake and assessment, specific service deliveries, as applicable, and referral to community organizations and/or component services within the Program for public assistance, health care, employment and supportive services.
Agency Expectations of Employee
Supports the Mission, Vision, and values of the agency.
Is sensitive to the cultural diversity of colleagues and clients served.
Forges mutually respectful partnerships with persons served and their families to assist them in gaining skills and confidence to address the problems and issues they face.
Sets limits and maintains the helping role of the practitioner and intervenes appropriately to meet the needs of the persons or family members served.
Believes in the capacity of people to grow and change.
Languages Preferred:
Dari
Pashto
Swahili
Kinyarwanda
Role and Responsibilities
Opening, maintaining and closing case files
Completing case notes for all client interactions.
Conduct intake and assessment for clients and family members including facilitation of development of Family Self Sufficiency Plans and Individual Employability Plans with clients.
Assist clients in determining family budget, employment/financial planning, immigration/documentation needs, education and training needs (including providing aptitude/skills assessments), English language training needs, childcare needs, and transportation and interpretation needs.
Maintain regular contact with clients throughout the resettlement, Match Grant and employment service periods, at the following intervals: Month 1 of service: weekly face to face contact. Months 2, 3, and 4 of service: monthly face to face contact. Month 5 of service and thereafter: monthly contacts face to face, by phone or email.
Complete and maintain records pertaining to Resettlement, Match Grant, Employment Services, and/or Outreach and Referral, as applicable.
Provide clients with information, referral and outreach services including distribution of the American Red Cross Resource guide.
Assist clients with individual job search activities and instructions such as creating resumes, completing applications, etc.
Work in collaboration with Job Developers to match clients with appropriate, available job opportunities or placements.
Refer clients to the Immigration Law Clinic for services pertaining to legal immigration documents as needed for employment.
Provide employment retention services including contacting clients at 90 and 180 days after employment and reducing employment barriers such as transportation and translation.
Coordinate service delivery by assisting clients to enroll in services both within the program and with community partners.
Assist clients to enroll in vocational or approved recertification training programs.
Act as liaison between the client and the Department of Human Services (DHS) and the Ingham County Health Department (ICHD), as applicable.
Maintain on-going communication with other Case Managers, Job Developers, Job Trainers, ESL Teachers and other program staff to ensure client needs and requests are addressed. Meet with Job Developers bi-weekly at a minimum to coordinate job search efforts.
Proactively assist clients in meeting all their needs, including adapting to the U.S. and acting as a cultural broker as necessary.
Maintain a professional appearance and behavior as a representative of the Agency and Program.
Discharge duties using independent judgment and discretion.
Attend and actively participate in Agency and Program meetings, conferences, in-services and other meetings deemed appropriate.
Conduct peer review of case notes, if applicable.
Provide interpretation and translation services, both within the Agency/Program and to outside the Agency partners, if applicable.
Provide transportation, as deemed necessary, from the airport (arrival), for D.H.S., Social Security, health appointments, clothing, employment activities, supportive services, etc.
Education: Minimum: Possession of a four year undergraduate degree (Bachelor Degree) with or without experience.
Experience: Prior Case Management experience in social services field preferred. Experience with people from a culture outside the United States. Empathy for and understanding of refugees preferred.
Registration, licenses, certifications or special training: Fluency in Dari/Pashto or Swahili/Kinyarwanda languages preferred. Additional relevant languages such as Arabic, Farsi, Kurdish, Tigrinya, French or Lingala are desirable. Competency in basic computer programs including all MS Office programs. Prefer ability to work beyond the parameters of posted Agency/Program hours of operation as necessary to complete Job Responsibilities. A valid Michigan Driver License, access to reliable transportation and maintain appropriate insurance.
Physical Demands: The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Emotionally able to work with information that may be traumatic in nature, as well as, work with individuals or families in crisis or experiencing trauma.
Ability to stand and/or walk up to 8 hours per shift.
Work involves talking, stooping, squatting, twisting, climbing, kneeling, hearing, using hands to handle, feel or operate objects, tools, or controls and reach with hands and arms.
Vision abilities required by this job include close vision, distance vision and the ability to adjust focus.
May be required to push, pull, lift, and/or carry up to 25 pounds.
Ability to sit and use computer workstation, including keyboard and visual display terminal for extended periods of time.
Noise in the work environment is usually moderately quiet but can be very loud at times.
Work in an environment with various degrees of discomfort.
Driving as needed throughout the day.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Additional Notes
This description is intended to describe the essential job functions, the general supplemental functions and the essential requirements for the performance of this job. It is not an exhaustive list of all duties, responsibilities and requirements of a person so classified. Other functions may be assigned and management retains the right to add or change duties at any time.
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