Case Management Assistant 127 views

CARE International in Turkey (CARE), together with its partners, is providing humanitarian assistance to people affected by the Syrian crisis, both in Syria and Turkey. Following the large-scale influx of refugees in late September/early October 2014, CARE began projects in southern Turkey.

 

I – Position Summary

 

The position will be based in Gaziantep, with 60-80% travel to field locations in Gaziantep and Șanliurfa provinces. Under the supervision of the Case Management Officer, the Case Management Assistant will have the following duties and responsibilities.

 

II – General Functions

 

  1. Work with CARE colleagues across the Refugee Team to identify and register clients requiring case management assessment
  2. Undertake rapid and detailed assessment for clients
  3. Prepare intervention plans and case summaries for cases following detailed assessment
  4. Undertake distribution of items procured through the Special Needs Fund in accordance with standard operating procedures
  5. Provide case follow-up until cases can responsibly considered to be closed
  6. Take responsibility for data entry for cases at each stage of the case management process
  7.   Contribute to high quality implementation of CARE’s refugee response.
  8.   Any other duties as agreed with the Line Manager

 

III – Responsibilities

 

1. Work with CARE colleagues across the Refugee Team to identify and register clients requiring case management assessment

  • Support the Case Management Coordinator and Case Management Officer to ensure that all CARE colleagues, volunteers and community focal points are aware of criteria and processes for identification and registration of case management clients eligible for assessment.
  • Receive registration forms, and register urgent cases through the protection hotline.
  • Record registered cases in the case management database in a timely fashion.

 

2Undertake rapid and detailed assessment for clients after registration

  • Conduct rapid and detailed case assessments as scheduled by the Case Management Officer, in line with agreed standard operating procedures and using agreed tools/forms.
  • Record relevant assessment information in the case management database in a timely fashion.

 

3. Prepare intervention plans and case summaries for cases following a detailed assessment

  • With the support of the Case Management Officer, develop case intervention plans with clients which will improve the capacity and alleviate the vulnerability of the individual/household.
  • Write case summaries which contain all the relevant details of the case, for presentation to the Case Committee for review and decision-making on an appropriate and possible response.

 

 

4. Undertake distribution of items procured through the Special Needs Fund in accordance with standard operating procedures

  • Distribute items procured through the Special Needs Fund for approved cases, in accordance with approved standard operating procedures.
  • Ensure that all procurement and distribution documentation is completed to a high standard.
  • Record relevant Special Needs Fund support information in the case management database in a timely fashion.

 

  1. Provide case follow-up until cases can responsibly considered to be closed
  • Undertake appropriate follow-up of cases to ensure that needs are met and satisfaction levels are appropriate.
  • Update information/documentation as necessary and ensure that progress is logged in the case management database.

 

  1. Contribute to high-quality implementation of CARE’s refugee response
  • Ensure that protection activities are compliant with CARE accountability principles and general protection and case management principles.
  • Ensure that all case management information is thoroughly documented, with due consideration of confidentiality and data protection principles.
  • Maintain highly organized case management hard copy files and update the case management database on a regular basis.
  • Report internally to the Case Management Officer on weekly and monthly achievements.
  • Work with Monitoring colleagues to ensure that appropriate monitoring activities are undertaken to a high standard.
  • Provide feedback for improving the quality of assessment and activities.

 

  1. Any other duties as agreed with the Line Manager

 

IV – Qualification and skills

 

Essential

  • Fluent spoken and written Arabic
  • Very good spoken and written English
  • Team player who is able to work collaboratively and with people of diverse backgrounds and cross-culturally
  • Work/voluntary experience with an NGO
  • Experience of community-based or social work
  • Strong planning, interpersonal and communication skills
  • Strong report writing and documentation skills
  • Flexible, enthusiastic and willing to learn from others
  • Very good computer skills, especially in MS Word, MS Excel and MS Outlook

 

Desired

  • Spoken and written Turkish or Kurdish
  • Experience of social work and/or implementing protection activities
  • Experience of referral mechanisms
  • Experience with case management
  • Experience with MS Access

 

V – Work conditions

 

Duty station: Gaziantep with regular travel to field sites in Gaziantep and Șanlıurfa provinces and potentially other areas of southeast Turkey.

Estimated breakdown:

Fieldwork:  60-80% (3-4 days/week)

Office work: 20-40% (1-2 days/week)

 

Staff may occasionally be required to work at weekends and to stay overnight in a location other than the base location (accommodation for overnight stays will be provided).

 

VI – Contract length

 

(September 2019 – September 2020) with the possibility of extension, dependent on funding.

 

Child Protection Policy

Child abuse in all forms is unacceptable to CARE Turkey, which recognizes its responsibility to protect children from harm in all areas of its work. CARE Turkey is committed to ensuring a child-safe environment and is applying a zero-tolerance approach towards any kind of child abuse and exploitation.

Discrimination, Abuse and Harassment Policy

CARE Turkey expressly prohibits and will not tolerate any form of discrimination, abuse, harassment (sexual or otherwise), based upon race, ethnicity, religion, national origin, gender, age, sexual orientation, marital status, citizenship status, disability, or military status. CARE employees and related personnel must under no circumstances take part in any form of discrimination, harassment, or abuse (physical, sexual or verbal), intimidation or exploitation, or in any other way infringe the rights of others inside or outside CARE.

IMPORTANT NOTICE:

Employment is subject to the possession of valid identification documents (passport, residency card, temporary protection card, etc.) and successfully obtaining permission to work by the Government of Turkey (work permit). CARE will submit the work permit application on behalf of the selected candidate after the job offer accepted. Candidate can start to work for CARE only after the work permit is received. Failure to provide the required documents or rejection of a work permit application by the Government of Turkey will result in your employment offer being rescinded.

HOW TO APPLY

  • Interested candidates, please send a Curriculum Vitae in English and a Cover letter (in a separate file of no more than one A4 page) describing how your skills and experience match the requirements of this post to [email protected] 
  • Reference Code: Case Management Assistant
  • To help us track our recruitment effort, please indicate in both your e-mail and cover letter where (vacanciesinturkey.com) you discovered this job posting. 

Applications in languages other than English will not be reviewed.

“Applications are strongly encouraged from female candidates“

Only short-listed candidates will be contacted.

** CARE International is an Equal Opportunity Employer **

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CARE International in Turkey (CARE), together with its partners, is providing humanitarian assistance to people affected by the Syrian crisis, both in Syria and Turkey. CARE began projects responding to the needs of Syrian refugees in southern Turkey in October 2014.

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