Spa Supervisor

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

A timeless palace between the continents. Proudly standing on the shores of the scenic Bosphorus – the storied strait that links Europe and Asia – our lovingly restored, 19th-century Ottoman palace brings together Istanbul’s ancient architecture, warm Turkish hospitality and contemporary accommodations. Relax in one of our traditional hammams, spend an afternoon lounging around our outdoor pool, and savour Anatolian delicacies as you admire the soaring minarets and towers of the city’s inimitable waterfront skyline. We’ll show you a seldom-seen side of Istanbul during your stay with us.

KEY KNOWLEDGE

• Excellent reading, writing and oral proficiency in English Language, proficiency in a second language preferred
• Excellent communication skills
• Strong command of computer applications and office programs.
• A thorough and visionary understanding of Spa & Fitness & Wellness sector.

KEY FUNCTIONS

1. Is very warm and welcoming when assisting guests; smiles and maintains eye contact

2. Keeps the work area neat, clean and quiet at all times

3. Neatly wears prescribed uniform; demonstrates proper personal hygiene and grooming

4. Follows proper payroll procedures and adheres to SOPs.

5. Is adaptable with his/her schedule to accommodate changing business demands and is willing to perform any additional duties as assigned by upper management, including redeployment to alternative departments/areas if required.

6. Modifies behavior when performance feedback is provided

7. Communicates in a clear manner; is easily understood; listens attentively; does not interrupt others

8. Responds properly in any hotel emergency or safety situation

9. Utilizes log book, spa software, membership track, any scheduling chart, hotel communication and reporting systems and applications

10. Actively works with peers, subordinates, and Manager to build relationships based on trust and acceptance

11. Performs other tasks or projects as assigned by upper management, Spa Director / Manager / Assistant Manager; respects authority

12. Act as Duty Manager in Spa & Fitness & Wellnes when assigned this role as part of the rota created by the upper management.

13. Reports maintenance deficiencies, member concerns, guest comments, glitches, etc. to Assistant Spa Manager.

14. Knows amenities, equipment, products, treatments, packages, membership agreements, special current promotions of Spa and Fitness including benefits, indications & contraindications

15. Understands all safety procedures specific to usage of spa and Fitness equipment and products

16. Applies the qualities of discretion and maintains strict confidentiality at all times

17. Ensure therapists, receptionists and other Spa staff members regularly record guest preferences, accurately updating guest profiles

18. Assists, oversees, and leads Receptionists, including performing all face-to-face, phone, and email reception and booking duties, and manages daily opening and closing accounting tasks.

19. To participate in regular staff and operational meetings to keep employees informed of hotel policies and changes as well as ways to increase sales and service.

20. The ability to manage the inventory of retail, assist with reordering of products and maximize profitability and revenue generation.

21. Organize and participate in monthly retail inventory. Update retail receiving.

22. Coordinates trainings, including the first-day orientation checklist, completion of the training plan, implementation of regular standard testing for the staff, evaluation with the Designated Trainer, and follow-up reports to upper management.

23. To perform other tasks or projects as assigned by Spa Management.

24. Ensures handover completed in the guest journey as per outlined standard, follows up on treatment experience, expectations and satisfaction and acts on any discrepancies. Provides a service that is responsible, spontaneous, personal and genuine

25. Knows amenities, equipment, products, treatments, packages, special current promotions of Spa and Fitness including benefits, indications & contraindications

26. Adheres to the annual budget of department

27. Responsible for maintaining the day-today cleanliness and hygiene of all treatment rooms in accordance with the Health and Safety procedures.

28. Will be expected to aid in all Spa demonstrations as and when required

29. Responsible for motivating other therapist to achieve retail targets and to come up with new incentives for staff

30. Will be responsible for keeping up high standards of treatments and high standard of the other therapists

31. Uses guests name appropriately in all situations

32. Copies and distributes materials

33. Asks guests pertinent questions, to determine their needs

34. Upsells treatments, services and retail products with “soft sell”

35. Ensures all decoration always looks fresh to Standards within the spa reception areas, fitness and pool

36. Is calm and patient when dealing with guests at all times

37. Handles guest complaints and to notifies senior spa management

38. To maintain good working relationships with all colleagues and all other departments

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