Reservation Agent

SCOPE

The incumbent of this position is responsible to materialize the maximum number of requests and reservations. 

Key Responsibilities

OVERALL OBJECTIVES

The job of Reservations Agent is executed satisfactorily when:

• Kempinski Reservation standards are implemented and complied to.
• All relevant data is entered and maintained in the systems in a timely and accurate manner.
• Data is reviewed on an ongoing basis.

MAIN RESPONSIBILITIES

• Review daily reservation accuracy, rate compliance from segment and source, system close-out when necessary and rate availability.
• Ensure clients’ satisfaction and adherence to Kempinski service standards.
• Follow internal credit policy.
• Follow up on lost business and bring information about them to the knowledge of the department superiors.
• Spot-check reservations made the previous day and check all VIP arrivals.
• Test calls LQA / IFH results > 85%.
• Follow the internal up-sell programme for Reservations department.
• Perform any other duties as assigned to them by management.

Skills, Knowledge and Expertise

• Turkish nationality is must
• Minimum BS or BA Degree
• Excellent oral and written skills both in Turkish and English
• Additional language – beneficial
• Good Keyboard skills and proven working knowledge of Microsoft Office to include MSWord, MSExcel and PMS, Opera
• Detail orientated
• Good communicator
• Good listening skills
• Demonstrate energy and enthusiasm
• Ability to investigate systems malfunctions or user-input errors
• Ability to work under pressure
• To fill this position the candidate must identify with the Kempinski core values, in addition they should be especially:
• People Oriented
• Passionate for European luxury
• Entrepreneurial
• Straightforward
• Results Driven
• Proactive
• Competitive

Read Full Description