Charging Operations Senior Specialist (Ankara)

What you’ll do

Your dream job does exist. 

Discover it at Vodafone!

Join our journey as we connect for a better future. Ready?

We are looking for a Charging Operations Expert

First things first: Our Brand.

We are a digital brand and a global technology company, operating in the fields of telecommunication, e-commerce, gaming, insurance, TV, tech-fin and payment systems, currently in 21 countries. 

With our expertise and passion for digitalization at Vodafone, we are a global center of excellence that sets the pace in the industry. 

We are proud to export our successful practices abroad, while transferring our global know-how to our country.

We have a global team of more than 90.000 colleagues taking part in a transformative and an exctiting journey.

Our Spirit, Our Way.

Here are the key behaviours that help us bring our Spirit and Purpose to life: 

• Earn customer loyalty: Small things do matter. 
• Experiment, learn fast: Just take the chance. 
• Create the future: That’s possible. 
• Get it done, together: It’s up to each of us to make it happen.

Here, everyone can feel free to be themselves and express their ideas.

We are proud to have the most flexible #hybrid way of working in Turkey. 

Together with your team, you can decide which days to come to the office depending on your work requirements. 

Another favorite: Meeting-free afternoons! Every Friday, arrival of the noon means we can start to take it easy: spend time working on our personal development or catching up with our team. We call this #CumaKafası (Friday mood :)).

And yes we are Agile! The world is constantly changing. And we cannot afford not to! Our journey began by simplifying our organizational model and transforming into a more agile structure that now we use extensively, especially in our development processes.

Why is this role really critical to us? 

Determines operations principles for Charging Systems. Performs operations tasks. Provides inter-domain alignment for operations flows. Coordinates projects and assesses architecture for operational requirements. Follows dimensioning and budgeting related tasks. Applies devops rules and searches for automation opportunities. We are looking for you if you have

How will you spend your time at Vodafone? 

• Ensures successful operation, coordination and inter-domain alignment of charging operation services.
• Provides expert level technical support for predicting, diagnosing, reproducing and fixing charging operation service issues
• As a service owner, drives end to end ownership of the Vodafone customer experience, the quality of end to end service performance and the processes supporting the product/service.
• Provides recommendations to improve and address/lead critical issues and root cause analysis by coordinating other related service domains 
• Actively contributes to the troubleshooting, dimensioning and performance tuning of charging products. Performs necessary infrastructure deployment / maintenance activities and migrations.
• Identifies dimensioning, performance and integration issues and proposes optimal solutions.
• Collaborates across product owners/vendors and related stakeholders to come up with a compelling solution.
• Provides expert level technical guidance and recommendations to other team members by means of coordinating and tracking related tasks.
• Works as on-call support representative of the team to provide 7*24 support according to a predefined shift plan.
• Makes capacity planning to secure availability and performance of the platforms and systems against forecasted growth and demand.
• Ensures achieving / exceeding agreed service levels and KPIs for the Service Support.
• Provides standardization / automation of technical processes. 
• Deploys new products and services.
• Creates and manages performance tuning of applications to meet business needs and agreed SLAs.
• Reports to stakeholders on product performance and supplier/partner performance.
• Leads and actively takes place in internal and external audits related with common standards and regulatory obligations. Ensures compliance of Charging Systems with related standards.
• Prepares high availability, disaster recovery and site redundancy plans, keeps them updated and performs tests when requested.
• Contributes preparation of Charging Operations budget according to requirements for run, grow and transform scenarios.

You are just the person we’ve been looking for, if you have: 

• Bachelor’s degree from Computer Science, Electronics / Telecommunications and other related fields.
• Significant experience in IT and Telco infrastructure, Intelligent Network technologies, charging products and services for postpaid, prepaid and convergent structures
• High level of expertise in service incident handling, troubleshooting and root cause analysis.
• Experience of handling high frequency streaming data for real time analysis and reporting.
• Good knowledge of statistical Analysis (distribution analysis, correlation, variance) 
• Good command of English.
• Good understanding of multi-discipline telecommunications big picture.
• Significant experience in using SQL , PL/SQL .
• Significant experience in UNIX and shell scripting.
• Significant knowledge of Oracle database administration.
• Ability to use analytics, network security, network monitoring and administration software programs.
• Ability to work in flexible work hours under pressure and tight deadlines.
• Having strong coordination, analytical and communication skills.
• Experience in benchmarking and budgeting.
• Strong solution design and solution architecture skills.

Get to know us

If you want to know more about us and what we do, then visit our website: www.vodafone.com.tr

https://www.vodafone.com.tr/insan-kaynaklari

Instagram: https://www.instagram.com/vodafonekariyer/

Youtube: https://www.youtube.com/user/VFTurkiye

This role has a #Hybrid working model

Wait for it: Our benefits!

We like to keep them flexible:

• Vflexy: Flexible Benefits Program 
• Hybrid working kit
• Ergonomic kit allowance 
• Digital meal voucher
• Flexible transportation allowance.
• Employee assistance hotline & counselling
• Comprehensive and flexible private health insurance
• Discounted price deals for wide range of products & services 

Plus, plenty more to enjoy!

#LI-Hybrid 

Data Privacy

By applying for this job, you accept the Vodafone Privacy Policy. Please visit Privacy Policy web page at https://careers.vodafone.com/privacy-policy/turkey/ for further details.

Read Full Description