Content Moderator with Turkish

KEY JOB RESPONSIBILITIES

• Review content (video, image, text) and conduct quality control, ensuring the content complies with local policies and regulations;
• Understand and remain up to date with client policies and the online community standards; resolve inquiries according to defined guidelines and procedures;
• Interpret and apply complex policies and guidelines to content; investigate and resolve issues regarding reported content;
• Review the reported content within agreed turnaround times and standards of quality;
• Coordinate with supervising departments for the timely management of content that violates our regulations; escalate issues outside the company policy;
• Ensure legal compliance and safety of content uploaded to the short video platforms;
• Develop, improve, and maintain standards for the security of online communities;
• Improve the content management strategy for the short video platforms;
• Serve as an advocate for the user community;
• In the context of this role, individuals may be exposed to potentially disturbing content and will need a level of resilience and maturity. We care for our employees’ safety and well-being and ensure that they have the support and resources needed to execute the responsibilities of their roles.

At Alorica, we only do one thing – make lives better, one interaction at a time. We’re a global leader in customer service and experience, serving the world’s biggest brands with tens of thousands of employees in hundreds of locations around the globe.

Every day, we aim to live up to our mission of creating insanely great customer experiences. But as Alorica employees, giving back matters just as much – that’s why we’re so proud of Making Lives Better with Alorica, a non-profit, 501(c)(3) organization dedicated to providing assistance to employees, their families and the people, organizations and communities who support them. Simply put, we want to make lives better…one interaction at a time. And to do that, we need the very best people to join us. 

At Alorica, we’re all about putting our team members on a passionate, rewarding career path—and we work hard to craft an insanely great work environment for our colleagues. A place where you can be yourself. Where you can work hard and play hard. Where you can get involved in the community. And where doing the right thing—and taking care of one another—is an integral part of who we are.

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